Comments on: A customer asked me for a refund, I had to tell him to… http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/ The friendly blog of MK Safi Wed, 01 Sep 2010 06:18:05 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: David Tendrich http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-478 David Tendrich Tue, 01 Jun 2010 02:39:07 +0000 http://msafi.com/?p=482#comment-478 @Fahd "Keep them happy, smile, … you aren’t a slave to your customers, but you are in business for your ‘customers’." I'm in business for myself. A benefit of that is I get to help people who become my customers - but when people cross the line and make demands of me like this guy did - then I set a boundary. If they try to cross over that boundary, I either ignore them, or reinforce it. If someone steps on my toes, my priority isn't to make that person smile. My priority is to get the person to stop stepping on my toes. David @Fahd

“Keep them happy, smile, … you aren’t a slave to your customers, but you are in business for your ‘customers’.”

I’m in business for myself. A benefit of that is I get to help people who become my customers – but when people cross the line and make demands of me like this guy did – then I set a boundary.

If they try to cross over that boundary, I either ignore them, or reinforce it.

If someone steps on my toes, my priority isn’t to make that person smile. My priority is to get the person to stop stepping on my toes.

David

]]> By: Fahd http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-464 Fahd Fri, 09 Apr 2010 19:48:00 +0000 http://msafi.com/?p=482#comment-464 Ok. I accept using the word 'immature' wasn't very mature of me. I take it back. Customer is a customer - Mohammed. If you gave the guy his $47 back...he'd have happily gone away. Even if he is wrong, or drew blood first...thats not the point here. Keep them happy, smile, ... you aren't a slave to your customers, but you are in business for your 'customers'. So keep this one shmuck happy....not a biggee. Ok. I accept using the word ‘immature’ wasn’t very mature of me. I take it back.

Customer is a customer – Mohammed. If you gave the guy his $47 back…he’d have happily gone away. Even if he is wrong, or drew blood first…thats not the point here.

Keep them happy, smile, … you aren’t a slave to your customers, but you are in business for your ‘customers’.

So keep this one shmuck happy….not a biggee.

]]> By: MK http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-462 MK Thu, 08 Apr 2010 10:22:55 +0000 http://msafi.com/?p=482#comment-462 He had respect when he gave me business. But giving me business doesn't entitle him to unending and undying respect. He lost my respect when he called me a cheater when I didn't really cheat him. Just like you don't need to call people "immature" to get a point across. And if you like enslaving yourself to your customers, that's your call. I don't agree with it. And I stand by my actions in the story above. He had respect when he gave me business. But giving me business doesn’t entitle him to unending and undying respect. He lost my respect when he called me a cheater when I didn’t really cheat him.

Just like you don’t need to call people “immature” to get a point across.

And if you like enslaving yourself to your customers, that’s your call. I don’t agree with it. And I stand by my actions in the story above.

]]> By: Fahd http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-461 Fahd Thu, 08 Apr 2010 10:14:07 +0000 http://msafi.com/?p=482#comment-461 I had a similar customer once. High maintenance and all that. I essentially did the same .... However, when I look back...I feel he deserved my respect for giving me business. Also,...not to forget the fact 'customers are important - the nices ones and the not so nice ones' All are important...and you can't let your young age and immature head get to you when dealing with them, Mohammed. I had a similar customer once.
High maintenance and all that.
I essentially did the same ….

However, when I look back…I feel he deserved my respect for giving me business.
Also,…not to forget the fact ‘customers are important – the nices ones and the not so nice ones’
All are important…and you can’t let your young age and immature head get to you when dealing with them, Mohammed.

]]> By: Aouni http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-209 Aouni Sat, 26 Dec 2009 09:49:21 +0000 http://msafi.com/?p=482#comment-209 "Do you know why I’m my own boss? So that I can tell people like you to fuck off." You've shot him dead! “Do you know why I’m my own boss? So that I can tell people like you to fuck off.”

You’ve shot him dead!

]]> By: Gwen http://msafi.com/if-you-ask-for-a-refund-i-might-tell-you-to-fck-off/comment-page-1/#comment-202 Gwen Sun, 06 Dec 2009 14:34:33 +0000 http://msafi.com/?p=482#comment-202 Bravo! They're all over the internet as well? From the way his emails read, I can guess (within a relatively close range) where this person could be from. And if I'm right, all I can say is, it's probably a national trait of sorts. I have encountered similarly annoying people. I've worked with you and we work together pretty well. I've not had payment/refund issues with you so I'm definitely happy with the working relationship. I agree, you're an honest person, and maybe, just maybe, that's not too good online. Bravo!

They’re all over the internet as well? From the way his emails read, I can guess (within a relatively close range) where this person could be from. And if I’m right, all I can say is, it’s probably a national trait of sorts. I have encountered similarly annoying people.

I’ve worked with you and we work together pretty well. I’ve not had payment/refund issues with you so I’m definitely happy with the working relationship. I agree, you’re an honest person, and maybe, just maybe, that’s not too good online.

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