“Keep them happy, smile, … you aren’t a slave to your customers, but you are in business for your ‘customers’.”

I’m in business for myself. A benefit of that is I get to help people who become my customers – but when people cross the line and make demands of me like this guy did – then I set a boundary.

If they try to cross over that boundary, I either ignore them, or reinforce it.

If someone steps on my toes, my priority isn’t to make that person smile. My priority is to get the person to stop stepping on my toes.

David